Returns & Exchanges
At Rockville, we stand behind our high-performance audio and electronic gear with a 90-day money-back guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure you get the right equipment for your setup.
Initiate Your Request
Log into your Rockville account and select your order to request a Return Merchandise Authorization (RMA) number within 90 days of delivery.
Pack Your Gear
Place the item in its original packaging including all manuals, cables, and accessories to ensure a full refund and prevent damage during transit.
Label and Ship
Attach the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned electronics, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing